Delivery to UK Mainland is included in all prices displayed on the website. Free Delivery applies to UK Mainland Only. For delivery to locations outside the UK Mainland please contact us for a quotation.  Delivery is to ground floor/reception only unless otherwise stated and in some cases, delivery is "kerbside" only - this will be confirmed on your confirmation e-mail after placing your order or displayed below the product information. Please notify us if you have any special delivery requirements outwith this.  Saxen Ltd and our contracted deliverers, if requested by the customer, may assist the customer in taking the order into the premises to the appropriate room at the discretion of the delivery team. Saxen Ltd/the contractor will not accept liability for any damage both to the delivered product and to the customers property (including all types of fixtures, fittings and building structure) whilst assisting the customer with a request. The customer must solely take responsibility for this action. Any consequent damage should fall under the customers household insurance.

Delivery is normally within 10 working days or otherwise as indicated against specific products, although this is an approximate time and some specially made to order furniture may take slightly longer (10-15 working days). We will give you the manufacturer's estimated delivery date when we acknowledge receipt of your order. This date cannot be guaranteed as delays can inevitably occur during the manufacturing or delivery process.

From time to time, items are 'Mislaid' by the delivery company, we do everything in our power to prevent this, but sometimes it does happen. If you ever experience a longer than normal delay in receiving your order, please contact us.